When your energy is aligned, the healing begins
Frequently Asked Questions
Here to help—no jargon, just clear answers.
Below you’ll find quick, friendly guidance on how online counselling works: what to expect in your first session, how long sessions run, pricing and payments, privacy and confidentiality, and our booking policies.
If your question isn’t covered, please reach out—happy to help and point you in the right direction.
What happens in a counselling session?
Counselling is about you receiving supportive communication while you explain your situation in a way that is comfortable for you. The counsellor will use listening skills and occasionally ask the appropriate questions, to ensure that an accurate understanding of your situation is acquired.
Evidence based counselling techniques can assist us to explore any strategies that are available to you as we assess your issues together and move towards the outcomes and goals that you want.
Do I need a referral to see you?
No, you do not need a referral to attend sessions with a counsellor.
How many sessions will I need to have?
This decision is unpredictable, due to the fact that everyone is completely different.
We can discuss what you would like based on your needs, abilities and goals. Packages are also available for your consideration which you will find on the ‘Services’ page.
Is my information private?
Confidentiality is key to my practice and you are protected by the privacy and confidentiality laws and legislations that I am required to adhere to.
All of your documents and sensitive forms are stored by third party software that that I use for your protection.
What is your payment policy?
When booking a session, payment is required at the time of booking.
To provide ongoing service and to streamline payments, we kindly require clients to provide payment details, which are securely stored in the encrypted booking system.
Your card will only be charged in accordance with session payments or in relation to the cancellation policy. If you have any questions, please reach out.
Thank you for your understanding and consideration.
A session duration is?
An individual one on one session will run for no more or less than one hour (60mins).
The ‘first session’ will normally entail the assessment of your issues, requirements, abilities and of course your preference’s, before we proceed into the deeper counselling process.
Medicare rebates & mental health care plans?
Currently, counsellors are not registered with Medicare for the purposes of rebates or ‘mental health care plans’.
Will you make decisions for me?
No, it is not my place to make decisions for you or to tell you what to do but I will support you to understand what is available to you, we will assess as you decide the most suited pathways for you to take, based on your requirements, abilities and your preferences.
What is your Cancellation policy?
I kindly requests for at least 48 hours’ notice, if you need to cancel or reschedule your appointment. This is required to ensure fairness and availability for all clients.
Cancellations made with less than 48 hours’ notice or missed appointments may incur up to the full 100% session fee. Please see the Cancellation Policy.
Are there any other charges?
On occasion, additional charges may apply for preparations such as providing letters of attendance, report writing or other extensive communications.
If you think that you may require extra services, I recommend that we communicate further to enable me to assist you appropriately.